Shipping & Returns

How Will My Charli Order Be Shipped?
Charli offers free shipping, via USPS, for all domestic orders (excluding U.S. territories).

When Will My Charli Order Ship?
Our Charli family will process and ship your order within 48 hours.

How Much Does Shipping Cost?
We are proud to offer free shipping on all orders within the Unites of America.

Do You Ship Outside of the United States of America?
Please contact our team via email at hello@charlipets.com for inquires about shipping our products outside of the USA.

How Can I Track My Order?
Your order confirmation will include a tracking number that you can use to track your order via USPS.

Do You Provide Priority or Overnight Shipping?
Please contact our team via email at hello@charlipets.com for help with priority and overnight shipping requests.

What Is Your Refund Policy?
Our Charli family is proud to produce the highest quality everyday CBD wellness products for your pets. All Charli products are backed by our 30-day money-back guarantee. If you are not completely satisfied with your Charli purchase, you can request a full refund of your purchase within 30 days of your initial order. Please submit any refund request via email at hello@charlipets.com or calling our customer service team at 818-620-0078. Any refund or exchange is subject to review, provided at our discretion, and limited to one per customer.

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