Privacy Policy

COLLECTION AND USE OF PERSONAL INFORMATION

We are committed to protecting the privacy of the users who have requested to be on our marketing contact list and the confidentiality of the personal information that they provide to us. We collect information that is needed to add users to our marketing contact list at their request, to serve these users, and to administer our business. 

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data, we have collected from children under age 13, please contact us at hello@charlipets.om

We diligently strive to maintain recent and accurate information on the users on our marketing contact list through user surveys, user-initiated contacts, and responses to our marketing programs (online and offline), as well as through address update services.

We also collect non-personal information, including browser type and version, screen resolution, monitor color depth, AOL version (if applicable), operating system, JavaScript version, and connection speed. We merge this information with users’ personal information. The non-personal information is used in two ways. First, it is used for an annual assessment of changes in web technology that enables us to better serve users on our marketing contact list. Second, it is used for problem resolution when a user on our marketing contact list contacts us with a problem accessing our website.

We have strict policies and procedures in place to safeguard the privacy of users. We maintain users’ information in a secure environment and grant access to it only in accordance with our security standards. Additionally, sometimes it is necessary for us to share your information with third parties that perform services for us. When we contract with other parties to help us conduct our business, we require them to protect your personal information. Further, we do not permit them to use or store your personal information for any purpose other than the work they are doing on our behalf or as required by law. All our employees (and our affiliates) and third parties hired to work for us are held accountable for strictly adhering to these policies and procedures at all times.

PERSONAL INFORMATION WE MAY SHARE

Charli may share your information with non-affiliated third parties, as appropriate: (1) if we believe that there has been a violation of our website policies; (2) if we believe that someone may be causing injury to our rights or property, other site users, or anyone else; (3) to respond to judicial process or to provide information to law enforcement agencies; (4) otherwise as required by law; or (5) in the event of a merger. However, we do not sell, rent, or give this information to other non-affiliated organizations or entities for marketing purposes.

If a user does not want us to share his or her personal information with our affiliates, he or she can email hello@charlipets.com.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit the CCPA Privacy Notice.

PROTECTING AGAINST IDENTITY THEFT

Users who would like to learn more about protecting against identity theft can visit the FTC’s website for more information on how to avoid identity theft at: http://www.ftc.gov/bcp/edu/microsites/idtheft/.

FINANCIAL INFORMATION

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) is processed via Shopify.

COOKIES

Cookies are little pieces of information that a web site stores on your computer. We use temporary cookies to streamline the login process and to maintain security while users browse our website. These temporary cookies are also used to increase the efficiency of website visits and are deleted when users  close their browsers. Click here to learn more about our cookie policy.

LINKS TO THIRD-PARTY WEBSITES

From time to time, we may provide links to unaffiliated third-party websites. Those websites operate independently from us and may have their own privacy statements in place, which we recommend you review if you visit any linked websites. To the extent any linked websites you visit are not owned and operated by Charli, Charli is not responsible for their content or any use of those websites.

UNSOLICITED IDEAS

Although we appreciate people’s interest in our business, it is our policy to decline consideration of unsolicited ideas and suggestions offered or submitted by the general public. We rely on our research and marketing staffs for the generation and implementation of new concepts. This is necessary in order to avoid misunderstandings over the origin of particular ideas. We are constantly generating new ideas, many of which we cannot use until years after they were first conceived. Accordingly, we do not accept unsolicited ideas for consideration, and ask you not to submit ideas for products, advertising, etc.

TEXT MARKETING AND NOTIFICATIONS

By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply. View Terms of use and privacy policy.

CHANGES TO THIS POLICY

As our business changes, we reserve the right to change our privacy policy without prior notice to you. We will update this page when we do so. You should check our privacy policy frequently on this website to see recent changes.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@charlipets.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 22287 Mulholland Highway #177, Calabasas, CA 91302-5157.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.